Customer Service
Welcome to Our Customer Service Hub
At TransWorld Plastic Films Inc., we pride ourselves on delivering exceptional customer service that complements our high-quality products. Our dedicated team is here to support you every step of the way, ensuring your experience with us is seamless and satisfying.
Our Commitment to You
Superior Support:
Our customer service team is available 24/7 to address your needs. Whether you have questions about our products, need assistance with an order, or require technical support, we are here to help.
On-Time Deliveries:
We understand the importance of meeting deadlines in your business operations. Our efficient production processes and reliable logistics ensure that your orders are delivered on time, every time.
Flexible Production Schedules:
We offer flexible production schedules to accommodate your specific needs. Our team works closely with you to ensure that our production timelines align with your project requirements.
MAIN PHONE: 815-561-7117
SALES PHONE: 815-922-3932
FAX: 815-561-7120
EMAIL: info@transworldplasticfilms.com
ADDRESS: 150 N. 15th Street, Rochelle, IL
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Quick And Easy Communication
Click the “Contact Us” button located in the bottom right corner of your screen
then select your preferred method of communication from the options available.
Frequently Asked Questions (FAQs)
Q: What is the lead time for orders?
A: Our lead times vary depending on the order size and complexity. We strive to deliver all orders promptly and will provide you with an estimated delivery date when you place your order.
Q: Can I request a custom formulation for my project?
A: Yes, we offer custom formulation services to meet your specific requirements. Contact our team to discuss your needs and get started.
Q: How do you ensure the quality of your products?
A: We follow stringent quality control measures using state-of-the-art technology to ensure that each batch of plastic meets the highest industry standards. ISO certification ensures that we practice these specific measures.
Q: What are your shipping options?
A: We offer a variety of shipping options to meet your needs. Our customer service team can help you choose the best shipping method for your order.